Return and Exchange Policy
UK Free shipping ONLY
Introduction
We want to ensure your satisfaction with every purchase. If you need to return or exchange an item, please review our policy below.
1. Eligibility for Returns & Exchanges:
Products must be returned within 30 days of receipt to qualify for a return or exchange. Items must be in new, unused condition, with all original packaging and accessories.
2. Conditions for Returns:
Products can only be returned if they are defective, damaged, or significantly different from the description. Products must include all original packaging and components.
3. Exchange Process:
To request an exchange, please contact us at sales@jboxcomputers.co.uk with your order number and the reason for the exchange. Once approved, you will be provided with return shipping instructions.
4. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. In these cases, Nextronix will cover the return shipping fees.
5. Refunds for Exchanges:
If the product you want to exchange is out of stock, we will offer a refund or provide store credit for future purchases.
6. Exchange Period for Gifting:
We know our products make great gifts! To accommodate gift recipients, we offer an extended exchange period.